Tag Archives: crisis management
1st2c CGM Report: Northern Rock – Social Media Becomes People’s Crisis Management Mechanism
No doubt September 13, 2007 will earn itself a moniker. Perhaps it’ll be remembered as the ‘terrifying Thursday’ that saw hundreds of consumers queuing at Northern Rock branches, desperate to withdraw their savings, as Britain’s 5th largest mortgage lender found … Continue reading
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1st2c CGM Report: The Michael Vick Case Study
When the publications linking Atlanta Falcons star Michael Vick with alleged illegal dog fighting exploded in the media it wasn’t much of a surprise that, in the age of players standing out as culture heroes and role models, the issue … Continue reading
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